Returns Policy

  1. No returns after 21 days.
  2. If Tiles are returned after 21 days then 20% fee of the cost of the returned Tiles will apply as a restocking fee.
  3. Quantities are estimated as a service only. It is recommended that a final on-site inspection is conducted by your Tiler/estimator prior to commencement of your job, as some goods are non-returnable.
  4. We recommend that an inspection by your tiler before starting the job to confirm the appropriate amount as some of the goods might not be refundable.
  5. The customer is responsible for advising shade and or batch variation issues of all stock prior to installation.